SkyHawk Telematics provides a suite of services that complement our product offerings which enable your organization to successful deploy a complete telematics solution. We are here to ensure that you are provided the best solution possible, customized to fit your needs.
As thought leaders in the telematics & satellite industries, we harmonize our product offerings with best-in-class services, consisting of the following:
Solution Design & Architecture
At SkyHawk Telematics we understand that many deployments are unique & often require specific configuration & system architectural attention. Our team of experienced professionals will work closely with your organization to ensure requirements & specifications are met.
Voice & Data Plans via our Satellite & Cellular Partners
In addition to our software & hardware offerings, we provide a variety of voice & data plans with global coverage tailored to fit your organization’s needs. SkyHawk works with leading satellite & cellular service providers, utilizing the World’s most advanced networks, to ensure local & remote area coverage. Contact us to learn more.
For larger telematics projects & deployments, our dedicated & experienced Project Managers will work with you to ensure all details of a successful implementation are properly managed.
One of the most critical elements to the success of any telematics project is to ensure all hardware is properly installed. As such, we offer dynamic product installation services that optimally utilize resources to meet your project requirements. Options include:
- Complete system installation fully managed by certified SkyHawk professionals
- Complementary installation services including training & project management for your team
- A combination of SkyHawk & client installers working together
Custom Development & Integration
Our competent team of hardware & software engineers will work with you to provide customized features based on client requirements & specifications. This also includes integration with third party software applications (e.g. GIS applications, ERP, etc.).
Our training programs are designed to ensure all user groups of the SkyHawk Telematics offerings obtain maximum value from the user experience. Programs include on-site & remote web-based training utilizing a variety of methods including software, videos & printed resources.
Our Connect Anywhere monitoring solution is provided as a hosted Software as a Service (SaaS) offering. With no software installation required, all services are accessed via a web browser. We provide our clients with a minimum Service Level Agreement (SLA) of 99.99% via a PEER 1 data hosting facility with 24/7 onsite support, automated system monitoring & dynamic resource allocation controls. The result is a responsive & highly reliable solution offering with minimal IT overhead for the client.
The final component of the suite of services is our 24/7 customer support. Our team of telematics experts provide technical support throughout the project, including pre & post implementation. Support is provided as required via toll free telephone, email / web & on-site.